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Support

You can find most of the common problems' solutions and questions in our Rules sections. If you have further questions, please fell free to contact our support team from your personal player's page or via contacts listed below.

Our support team is ready to help you 24/7.
Your feedback is always welcome at support@whiteclubcasino.com

FAQ

1.How can I register?

To register in WHITECLUB Casino you need to click on "Registration" button and fill in the form of registration. If you agree with the “Terms and conditions” of WHITECLUB Casino, press the "Close" button.

2.Is it necessarily to be registered, if I shall not play with real money?

Yes, it is necessary, but will not take a lot of time. If you'll want to play with real money later, it is not required to repeat registration.

3.What kind of Bonuses can I get in WHITECLUB Casino?

Right after registration you receive 10$.The bonus is applied for every deposit you make depending on its amount:

bonus 50% - on deposits from 10$ (10EUR) to 99$ (99EUR).

bonus 100% - on deposits over 100$ (100EUR).

4.What is the sense to take your bonuses?

In brief bonuses allow you to play more for our money and to do larger bets without increase in risk to lose quickly.

5.What happens if I lose or forget my Password?

If you lose your password, you will need to contact us and prove us that you are the owner of the account. Please email us at support@whiteclubcasino.com and we will reset your Password and notify you by email

6.What type of gambling games do you offer?

WHITECLUB Casino offers over 30 games. You can find all your favorite casino games including; Blackjack, Video Poker, Roulette, Baccarat, Red Dog Poker, Slots, Three Card Poker and a wide variety of other specialty games. More information you can find in our “Rules” section.

7.How can I deposit?

In order to deposit you are to go to the "Cashier", to choose "Deposit" and specify the way of transfer the most convenient for you. (If you have not come yet in a casino under the login and the password, it will be offered for you to make it. If you are for the first time in our casino and yet have no login and password, instead of button "Enter" it will be necessary to press button "Registration".) Then it is necessary to fill in offered forms and to confirm payment.

8.What is a minimal deposit in your casino?

The minimal deposit in our casino is 1$.

9.I've deposited money to my account via credit card. How can I receive my winning?

According the rules of WHITECLUB casino, you can receive on your credit card the the same amount, as the deposit you have done. Over this sum you can receive, using any payment methods.

10.Are my credit card details safe?

Yes. Your personal account number and password must be supplied prior to any credit card transaction. Particular details are also requested in order to deposit at the casino. SSL 3.0 digital encryption is used to protect the data from unendorsed access while it is being delivered from a client to server’s system. card information or other information to any other company.

11.Withdrawal options.

WHITECLUB makes withdrawals fast and easy for our players. You can request a withdrawal from your player's account at any time. The amount of the withdrawal cannot exceed the available balance in your Player's account. The Minimum withdrawal In WHITECLUB - $50. Payouts from the gaming accounts are made in the same way as the payments from the client were received (with the exception of scratch cards). The winnings (i.e. the amounts exceeding the total deposits) can be withdrawn using any method:

Moneybookers, WebMoney, YandexMoney, Wire Transfer, Western Union. All the withdrawals are made in 24 hours.

12.What does "expect authorization" mean?

Once you make a withdrawal, your withdraw request is pending to be processed by our financial department. By entering the " Expect authorization " screen in the "Withdraw" section in the cashier you can view all your Withdraw requests that are waiting to be processed. Generally no withdraw request will be processed in 24 hours of making the request so that you can cancel withdraw requests while the transaction has not been processed, and return the amount back to your casino account, so you can go ahead and play.

13.How is the outcome of the games generated?

WHITECLUB Casino is using a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both real money and fun modes games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.

14.How can I follow up financial transaction operations?

A complete history of all your financial actions, such as withdraws and deposits, you can find on your private page “Cahier” in section “Payments history”.

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